Effective Date: [Insert Date]
Welcome to FPS Cleaning Services! By accessing or using our website [www.fpscleaning.com] (the “Site”) or our services, you agree to comply with these Terms of Service ("Terms"). Please read them carefully.
1. Services Provided
FPS Cleaning Services specializes in commercial cleaning, including but not limited to:
- Front-of-house and kitchen cleaning (excluding hood cleaning)
- Office and workspace cleaning
- Post-construction cleanup
- Restroom sanitation
- Day porter services
Services are available only for businesses within Rhode Island.
2. Booking & Cancellation Policy
- Free assessments and service bookings can be scheduled through our website, phone, or email.
- Cancellations or rescheduling must be requested at least 24 hours in advance to avoid a cancellation fee.
3. Payments & Invoicing
- Payments must be made according to the agreed terms (e.g., upfront payment or post-service billing).
- Late payments may be subject to late fees or service suspension.
- We process payments securely through third-party providers, and FPS Cleaning Services does not store payment details.
4. Customer Responsibilities
To ensure a smooth cleaning process, customers must:
- Provide access to the property at the scheduled service time.
- Secure valuables and fragile items before service.
- Notify FPS of any special requirements or hazardous conditions in advance.
5. Liability & Service Guarantee
- FPS Cleaning Services is not responsible for pre-existing damage to furniture, flooring, or surfaces.
- We strive for 100% customer satisfaction, and any concerns must be reported within 24 hours for review and possible re-service.
- FPS is not liable for indirect damages, business losses, or missed revenue due to cleaning service delays.
6. Use of the Website
By using our Site, you agree that:
- You will not engage in fraudulent activities or misuse the booking system.
- Any unauthorized reproduction of Site content (logos, text, or images) is prohibited.
- FPS Cleaning Services may update website content and service availability at any time.
7. Privacy & Data Protection
FPS Cleaning Services collects personal data only for business purposes, such as scheduling and customer support. For more details, please see our Privacy Policy.
8. Changes to These Terms
We reserve the right to modify these Terms at any time. Updates will be posted on this page with the new Effective Date. Continued use of our services implies acceptance of any revised terms.